Engaging Fort Point Timber.
Engaging Fort Point Timber.
For most projects, the typical customer journey is around 8 to 16 months from initial consultation to first delivery, depending on the project stage at which we're engaged.
While each project will vary according to its own requirements, timeline, and budget, engaging with Fort Point Timber always proceeds as follows:
For most projects, the typical customer journey is around 8 to 16 months from initial consultation to first delivery, depending on the project stage at which we're engaged.
While each project will vary according to its own requirements, timeline, and budget, engaging with Fort Point Timber always proceeds as follows:
For most projects, the typical customer journey is around 8 to 16 months from initial consultation to first delivery, depending on the project stage at which we're engaged.
While each project will vary according to its own requirements, timeline, and budget, engaging with Fort Point Timber always proceeds as follows:
Consultation.
Consultation.
Consultation.
Consultation.
Inquiries to Fort Point Timber can come from the project's developer, a member of the design team, or a member of the construction team. Once we hear from you, our first step is always to schedule an initial consultation. This gives us the opportunity to learn more about the team, the proposed building, and the project's timeline and scope.
Inquiries to Fort Point Timber can come from the project's developer, a member of the design team, or a member of the construction team. Once we hear from you, our first step is always to schedule an initial consultation. This gives us the opportunity to learn more about the team, the proposed building, and the project's timeline and scope.
Inquiries to Fort Point Timber can come from the project's developer, a member of the design team, or a member of the construction team. Once we hear from you, our first step is always to schedule an initial consultation. This gives us the opportunity to learn more about the team, the proposed building, and the project's timeline and scope.
Goals.
Goals.
Goals.
Goals.
Understand project team needs & goals
Understand project team needs & goals
Understand project team needs & goals
Provide the opportunity to evaluate how FPT can add value to the project
Provide the opportunity to evaluate how FPT can add value to the project
Provide the opportunity to evaluate how FPT can add value to the project
When.
When.
When.
When.
As early as the concept stage
As early as the concept stage
As early as the concept stage
As late as the construction bidding stage
As late as the construction bidding stage
As late as the construction bidding stage
Duration.
Duration.
Duration.
Duration.
30-45 minutes
30-45 minutes
30-45 minutes
Project review.
Project review.
Project review.
Project review.
Following the initial consultation, we'll review your project in more detail including any existing design documentation you have. For concept-stage projects this might only include site plans and massing studies. If your team has a 3D model, we'll look at that too.
Following the initial consultation, we'll review your project in more detail including any existing design documentation you have. For concept-stage projects this might only include site plans and massing studies. If your team has a 3D model, we'll look at that too.
Following the initial consultation, we'll review your project in more detail including any existing design documentation you have. For concept-stage projects this might only include site plans and massing studies. If your team has a 3D model, we'll look at that too.
Goals.
Goals.
Goals.
Goals.
Understand the building's strategy and program
Understand the building's strategy and program
Understand the building's strategy and program
Identify potential opportunities for design optimization
Identify potential opportunities for design optimization
Identify potential opportunities for design optimization
Identify specific services we can offer to add value
Identify specific services we can offer to add value
Identify specific services we can offer to add value
When.
When.
When.
When.
Once we receive existing design documentation
Once we receive existing design documentation
Once we receive existing design documentation
Duration.
Duration.
Duration.
Duration.
5-10 business days, depending on project stage
5-10 business days, depending on project stage
5-10 business days, depending on project stage
Proposal.
Proposal.
Proposal.
Proposal.
Once we've completed our project review, we'll prepare a proposal, which will vary depending on the project stage at which we're engaged.
Once we've completed our project review, we'll prepare a proposal, which will vary depending on the project stage at which we're engaged.
Once we've completed our project review, we'll prepare a proposal, which will vary depending on the project stage at which we're engaged.
Goals.
Goals.
Goals.
Goals.
Describe Fort Point Timber’s role and scope in supporting the project
Describe Fort Point Timber’s role and scope in supporting the project
Describe Fort Point Timber’s role and scope in supporting the project
Define costs of services and materials depending on project stage
Define costs of services and materials depending on project stage
Define costs of services and materials depending on project stage
When.
When.
When.
When.
We’ll provide our proposal immediately following project review
We’ll provide our proposal immediately following project review
We’ll provide our proposal immediately following project review
Duration.
Duration.
Duration.
Duration.
At the customer’s discretion – we move ahead when the customer is ready
At the customer’s discretion – we move ahead when the customer is ready
At the customer’s discretion – we move ahead when the customer is ready
Engagement.
Engagement.
Engagement.
Engagement.
After reviewing our proposal, if the customer wishes to engage Fort Point Timber, they’ll sign the proposal, and we'll get to work on delivering a winning mass timber building.
If our engagement includes supplying the mass timber components, when it comes time to place an order we follow the Order Timeline in the following article.
After reviewing our proposal, if the customer wishes to engage Fort Point Timber, they’ll sign the proposal, and we'll get to work on delivering a winning mass timber building.
If our engagement includes supplying the mass timber components, when it comes time to place an order we follow the Order Timeline in the following article.
After reviewing our proposal, if the customer wishes to engage Fort Point Timber, they’ll sign the proposal, and we'll get to work on delivering a winning mass timber building.
If our engagement includes supplying the mass timber components, when it comes time to place an order we follow the Order Timeline in the following article.
Communication
is key.
Communication
is key.
Communication
is key.
Communication
is key.
The most important aspect of the customer journey is clear and consistent communication. It's why we produce this handbook, and we make every effort to carry the same principle through all of our projects.
At the outset of any new engagement, we will always review project timeline and scope with the customer and decide together how best to serve the project.
The most important aspect of the customer journey is clear and consistent communication. It's why we produce this handbook, and we make every effort to carry the same principle through all of our projects.
At the outset of any new engagement, we will always review project timeline and scope with the customer and decide together how best to serve the project.
The most important aspect of the customer journey is clear and consistent communication. It's why we produce this handbook, and we make every effort to carry the same principle through all of our projects.
At the outset of any new engagement, we will always review project timeline and scope with the customer and decide together how best to serve the project.
© Fort Point Timber Inc.
build@fortpointtimber.com
75 Federal St Ste 1300
Boston, MA 02110
© Fort Point Timber Inc.
build@fortpointtimber.com
75 Federal St Ste 1300
Boston, MA 02110
© Fort Point Timber Inc.
build@fortpointtimber.com
75 Federal St Ste 1300
Boston, MA 02110
© Fort Point Timber Inc.
build@fortpointtimber.com
75 Federal St Ste 1300
Boston, MA 02110